Introduction Delaware Hospice Inc. (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this statement. This statement describes the types of information we may collect from you or that you may provide when you visit the website delawarehospice.org (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This statement applies to information we collect:
  • On this Website.
  • In email, text, and other electronic messages between you and this Website.
  • When you interact with our payment provider to make donations to the Company or purchase tickets to fundraising events.
It does not apply to information collected by:
  • us offline or through any other means, including on any other website operated by Company or any third party; or
  • any third party other than our payment provider, including through any application or content (including advertising) that may link to or be accessible from the Website.
Please read this statement carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy statement. This statement may change from time to time (see Changes to Our Privacy Statement). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the statement periodically for updates. Children Under the Age of 13 Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 1-800-838-9800 or infodhi1@delawarehospice.org. Information We Collect About You and How We Collect It We collect several types of information from and about users of our Website, including information:
  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number or any other identifier by which you may be contacted online or offline (“personal information”);
  • that is about you but individually does not identify you, such as usage details, IP addresses, and information collected through cookies; and/or
  • about your internet connection, the equipment you use to access our Website and usage details.
We collect this information:
  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.
  • From our third party payment processor.
Information You Provide to Us. The information we collect on or through our Website may include:
  • Information that you provide by filling in forms on our Website. This includes information provided at the time of requesting services, making comments to us, or signing up to be on our mailing list. We may also ask you for information when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Details of transactions you carry out through our Website such as making online donations or purchasing tickets. We do not collect or save your financial information except for the last four digits of your credit card number. Credit card information is handled by our third party payment provider, currently Authorize.net, and is subject to the privacy policy of Authorize.net, which is available here: https://www.authorize.net/about-us/privacy/.
Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.
The information we collect automatically is statistical data and does not include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.
Google Analytics – We use “Google Analytics” to collect information about use of our Website. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with personal information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. To learn more about Google Analytics and how to opt out, please visit www.google.com/policies/privacy/partners/. Do Not Track Requests. Please note that we do not honor Do Not Track requests or signals from your web browser regarding any collection of information, including any personal information, about you and your online activities over time. How We Use Your Information. We use information that we collect about you or that you provide to us, including any personal information:
  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.
Disclosure of Your Information We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide as described in this privacy statement:
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.
We may also disclose your personal information:
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our clients, or others.
Choices About How We Use and Disclose Your Information We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Accessing and Correcting Your Information You may send us an email at infordhi1@delawarehospice.org to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Data Security We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. All information sent to the Website is encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. Notice to our Users Located in Canada Regarding Cross-Border Data Transfers As Company is based in the United States, we transfer and store your information in the United States. As such, we wish to make you aware that your personal information may be subject to access requests from governments, courts, or law enforcement in the United States. In addition, we may also engage third parties to perform certain services on our behalf. These third parties may store, process and transfer personal information on servers located outside of Canada in jurisdictions whose data protection laws may differ from those of Canada. As a result, personal information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to the laws in those jurisdictions. For example, information may be shared in response to valid demands or requests from government authorities, courts and law enforcement officials in those countries. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require our third parties to maintain protections on personal information that are equivalent to those that apply in Canada. Changes to Our Privacy Statement It is our policy to post any changes we make to our privacy statement on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy statement was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy statement to check for any changes.     Contact Information To ask questions or comment about this privacy statement and our privacy practices, contact us at: Delaware Hospice 630 Churchmans Road, Suite 200, Newark, DE 19702 Infodhi1@delawarehospice.org or via our toll-free number: 1-800-838-9800